IMG Mobile

IMG's Customer-Focused Mobile App


 

IMG Mobile allows customers to access their IMG insurance and assistance services from anywhere in the world without a computer.

 

Map on phone

Man with phone

Travel Intelligence

Select IMG insurance and assistance customers have exclusive access to Travel Intelligence features within IMG Mobile. Based on their GPS location, users receive push notifications for location-specific alerts spanning 10 threat categories related to crime, terrorism, severe weather, and more. Users can also receive alerts for upcoming trips or subscribe to specific countries of interest. Customers can search for country-specific news and info, access travel tips and safety advice, and browse pre-trip checklists. In the event of a crisis, 24/7 assistance is available with the click of a button via a dedicated emergency hotline.

Additional IMG Mobile Features:

Account Management

Customers can use IMG Mobile to conveniently manage account details, reset their password, edit their email/profile info, initiate precertifications, review payments, and change payment methods at any time.

Provider Network Search

Users can search our international provider database of over 1 million providers to find a hospital, physician, or dentist anywhere in the world.

Access to ID Cards & Documents

Customers can easily view/download their ID card and plan documents and can email them to providers directly through the app.

Claim Submission

Future app versions will allow users to submit new claims and view existing claims statuses.

Man with phone