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Medical & Travel Assistance Services

Top-Rated 4.6/5 Star Company

What Are Medical & Travel Assistance Services?

With 24/7 medical and security management services, multilingual staff, claims administrators, and highly-trained customer service professionals, your travelers will be protected with a duty of care second to none.

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Medical Assistance Services - We provide an array of medical assistance services to support our travelers in need of medical attention. These services range from informational research, such as referrals, to more robust medical monitoring provided by our clinical team.

  • Medical Monitoring
  • Medical Advice
  • Cost Management & Medical Payments
  • Medical & Dental Referrals
  • Mental Health Assistance
  • Teleconsultation

Medical Transport Services - In a medical emergency, we provide emergency medical transport services that have a proven track record of helping our travelers get the care they need. We also help contain program costs and coordinate communications across borders.

  • Emergency Medical Evacuation and Repatriation
  • Return of Dependent Children, Travel Companion, and/or Remains
  • Dispatch of Physician

Travel Assistance Services - We are here to support our travelers with their travel needs, whether they are looking for pre-trip information, such as vaccination or visa requirements, or they experience issues, such as lost or stolen travel documents.

  • Emergency Cash/Bail Assistance
  • Legal Referrals
  • Lost Document & Luggage Assistance
  • Pre-Trip and Cultural Information
  • Travel Intelligence

Travel Risk Management Solutions - We have extensive experience dealing with complex, dangerous, and remote transport and response. Our team of international, multilingual specialists is accustomed to working in multiple time zones and with multiple languages and currencies. Our global reach means we can work without barriers with a duty of care approach.

  • Global Risk and Threat Analysis
  • Real-Time Traveler Tracking and Communication
  • Security and Medical Incident Response
  • Enterprise Support and Remote Site Planning
  • Pandemic Planning and Response
  • Customizable Mobile App

Top-rated coverage. Global peace of mind.

Rest assured knowing IMG is there with you, wherever your travels take you, providing worldwide coverage, international claims specialists, and access to 24/7 emergency assistance services with multilingual capabilities. We specialize in many common travel protection areas so you can travel with global peace of mind.

Kind Words from Happy Customers

  • I use IMG for almost every travel in the US and am now also using them for international travel. I've only ever had great experiences, the prices are phenomenal and the ease of signing up is unbeatable.

    Rina G.
  • Very user-friendly online application process with various options to match your budget or needs.

    Thomas F.
  • The experience on the website is fantastic, and this is the third time I purchased this insurance for my trips to Spain…

    Mercedes P.
  • I have used IMG several times. I highly recommend this company - great coverage with reasonable premiums!

    Inna C.
  • I used the coverage from IMG 5 years ago on a trip to Europe, and I am happy to use it again. The platform is easy to navigate with diverse options to pick from according to your needs.

    Serge D.
  • Simple and straight forward combined with good coverage for the price. This is our third policy with IMG, and we have been very satisfied.

    James B.
  • Easy to use and understand. I have been very satisfied with my previous purchases from this company and will continue to use them in the future.

    Arwen F.
  • Very easy to navigate. The plans offered are very reasonable and straight forward. I have used IMG on several occasions and I'm very pleased with the service.

    Randy K.
  • Reasonable price. Easy to purchase. I’ve been using this company for several years. Happy customer.

    Reid R.
  • I have used IMG for all international travel for the past several years and it’s been an easy experience. I filed one claim along the way, and that too, was easy.

    Diane B.
  • We have been using IMG travel insurance for several years. When there is a covered expense, their response is very timely, and the claims process is easy to follow. Reimbursement is also very timely.

    Leroy P.
  • I have actually used my coverage in 2023 when traveling to Bangkok and was hospitalized with pneumonia. Everything was taken care of with no surprises. I won't travel internationally without IMG.

    Rod M.