Frequently Asked Questions

Complete Proof of Claim must be received by IMG prior to making any benefit determinations. Proof of Claim is defined within your plan or Certificate of Insurance. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete the Proof of Claim, processing will be delayed. The insured will receive an Explanation of Benefits indicating what is needed for further consideration. Failure to comply may result in the insured's claim being closed for lack of response.

For faster processing, we recommend that all claims be submitted online at imglobal.com/member. If you prefer to mail in your claim, please refer to the address listed on your ID card. Please note that claims received by mail will add to the overall processing time (between 1 - 4 weeks).

The Claims department encourages all insureds to complete a Claim Form for each new onset of an illness or injury.  This process gives IMG knowledge that you are receiving medical treatment and allows us to watch for appropriate billing to be filed on your behalf.  If you fail to submit a Claim Form and additional information is requested, IMG will contact you with an Explanation of Benefits and attach a Claim Form if one is required.

Proof of Claim is defined within your plan or Certificate of Insurance. Complete Proof of Claim must be received by IMG prior to making any benefit determinations. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete the Proof of Claim, processing will be delayed. The insured will receive an Explanation of Benefits indicating what is needed for further consideration. Failure to comply may result in the insured's claim being closed for lack of response.

For Medical Claims:

You can submit a claims appeal on MyIMG by navigating to the claims page and clicking the details of a specific claim. A claims appeal may also be sent to IMG in writing requesting a review of previously processed claims.

It is important that you submit your appeal and any supporting documentation within 90 days of the original claims determination. Your appeal will be reviewed and promptly responded to in accordance with your particular insurance plan or certificate. Claim appeals should be forwarded to:

International Medical Group
Attn: Claims Appeals
PO Box 9162
Farmington Hills, MI 48333, USA

For Travel Claims:

A written formal claims appeal may be sent to IMG requesting a review of previously processed claims. It is important that you submit your appeal and any supporting documentation within ninety (90) days of the original claims determination. Your appeal will be reviewed and promptly responded to in accordance to your particular insurance plan or certificate. Claim appeals should be forwarded to:

IMG iTravelInsured® Claims
Attn: Claims Appeals
PO Box 241853
Apple Valley, MN 55124, USA

You can access your claim forms through MyIMG. They are also available for download below.